Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. your water filter. Let the heater heat the water until it is hot enough for normal use. Tankless Mid-Efficiency Water Heaters. Tankless water heater maintenance is your best insurance policy against unexpected problems. This cookie is set by GDPR Cookie Consent plugin. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Do not expose the flammable vapor sensor to water, solvents or cleaning agents. Uses indoor air for combustion with flexible venting options up to 100 feet. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. Additional features of this model include advanced self-modulation and external digital thermostat control. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. If you do not smell gas, proceed to turn on all electrical power to the appliance. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. This error code indicates high water temperature limit tripped. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Several common issues are typically related to the Encore tankless unit. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. House generators are quite expensive. This can take up to 24 hours. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. Low gas pressure could also be the cause of the problem. Simply set the desired temperature and walk away. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service hard freeze, now no water comes out of hot You need hot waterand peace-of-mind. He got his start in the plumbing business working on fixing all types of home improvement issues including water leaks, broken toilets, appliance installation, and more. Always check the. Heaters in the Encore RMTG series even have an optional maintenance notice setting. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Open the cold-water valve and let the tank refill completely. Richmond Water Heater Troubleshooting with Different Types of Units, An Easy Guide on How to Fix A Squeaky Door Without Taking It Apart, How to Remove A Broken Drill Bit from Wood? Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. You dont want it to be blown out. Turn off the power to the water heater for 10 seconds and then back on. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Copyright 2004 - Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. may be familiar with the "cold water sandwich." You turn on the Gas valve LEDs will light separately or together to indicate the status or an error. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. A higher EF is only one of many reasons why tankless water heaters cost less to operate. Set the thermostat dial to desired setting by turning dial counter-clockwise. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. This cookie is set by GDPR Cookie Consent plugin. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Installing gas water heaters is always more complicated. Open the drain valve on the tank all the way and let the tank drain completely. water (in contrast with soft water) is water with a high mineral content, and To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Check to make sure that the water is on and that it flows. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. It's not always something you want to do on your day off, but it still needs to be done. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Richmond water heaters are manufactured by Rheem and provide hot water with confidence. The temperature appears on an LED screen. There are a couple of products that may work in your application. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Check out theProduct Selectoron our website to narrow down which product is right for you based on intended use, number of applications, and energy source! Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Going off the grid sounds noble, satisfying and eco-friendly. Self-modulating power control. Water Connection Size: 3/4 inch. Hard This helps conserve energy and prevent a build-up of dangerous hydrogen gas. It manufactures its water heaters in Canada, Mexico, and Australia. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. The warranties for the Encore RMTG series are even longer. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. Gas Connection Size: 3/4 inch. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. In addition to the hot water you needit gives you the power to know, control and protect. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Richmond makes a variety of water heaters. Richmond is a famous and reliable water heater brand. Gas supply is off or too low to operate. prevent this, but now that you're aware of the problem, you can avoid jumping Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. All water heaters are non-condensing. $609.99 $ 609. If you purchase through referral links on our site, we make a commission at no extra cost to you. Rheem error code 03 is found on units with MIC-180 or EZLink. Some are designed for indoor use; others for outdoor use. To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. Check to make sure that there is, Check all power and gas supplies, as applicable. The company also has a corporate office in Atlanta, Georgia. You can also call a qualified and professional service technician. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Locate a category below and choose one of the available options. First shut off gas to the water heater at the manual shut-off valve. This is just about enough for a single sink in a hot climate. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. You can select from an electric model or gas model. Note that the knob cannot be turned from PILOT position unless pushed down slightly. These tanks are built to last with warranties that exceed many from other manufacturers. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. Check that the ground conductor on the water heater is properly connected. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. Whether you use a traditional or a tankless water heater, This cookie is set by GDPR Cookie Consent plugin. Problem 1: Mineral Buildup The reference mark A or 1 mark represents an approximate water temperature of 130oF. When the second shower began, the initial warm EcoNet Enabled -all Tankless products from 2010 to present can connect to EcoNet mobile app via Tankless EcoNet Accessory Kit (REWRA630TWH), Copyright 2004 - read more Patrick Next > Your Air Supply or Exhaust is Blocked. However, since gas as a fuel source is cheaper, they cost less to run. Check the gas supply pressure and manifold pressure. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. View Product Tankless Electric Recommended Environment: Indoor. You can also clean the burner by scrubbing with mild detergent. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Heres what The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. Verify that the wiring to the pressure switch(es) is connected correctly. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Richmond Encore Tankless is about one third the size of a conventional water heater. Do not attempt to remove the inner door. If you still want to review all the top brands before purchasing, see our overview here. If there are bubbles, this indicates a gas leak that must be corrected. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Check your heaters power supply. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! You can consult your manual, or you can check online. Check to make sure it is plugged in. When there is a malfunction, an error code will appear on the LCD display. Bring the other thermostat to the same setting. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. Draining or flushing a water heater is a form of maintenance. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. No reviews. Just turn off the water supply valve to slow down the flow. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. Installing gas water heaters is always more complicated. All Rights Reserved Slightly depress the gas control knob and turn clockwise to OFF position. Turn off all electrical power to the appliance. They come in different types like gas, electric, tankless, and specialty water heaters. Corporate Office: 1100 Abernathy Road, Suite 1700 Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. This is a Sign For You to Read This, Easy How to Fix and Repair Navien Flow Sensor Problems, How to Clean Garbage Disposal Unit with Easy Using Baking Soda and Vinegar, The sound of the door squeaking is certainly very, You may want to remove broken drills from wood when, Spray paint is an aerosol paint that is used by, The toilet flange heightis important for proper, After you receive your new washing machine, you are, Most people take it for granted that their, Like most people, you probably take your air, Copyright 2022 Burnshomeconstruction.com. The pilot burner should be cleaned or replaced in this case. Use a soapy water solution to test for leaks at all connections and fittings. Again, these are field serviceable. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Disclaimer: Water Tech Advice is supported by readers. Check the vent and/or combustion air-inlet systems for obstructions. Rheem Manufacturing Company Customers reviews for Richmond water heaters all mention the high quality of these units. For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. you need a valve bypass kitto assist with the cleaning process. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. Rheem Manufacturing Company Do not force it. Although uncommon, issues can arise if something isnt working correctly within your water heater. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. Dishwasher Smells Like Burning? But opting out of some of these cookies may affect your browsing experience. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. water heater to tankless, it is also important to check the water filter in The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. JustAnswer-Q&A 5.09K subscribers. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Explore the water heaters key components. Water heaters are sometimes fickle machines. You need to make sure that all faucets are closed. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. your household just finished showering and now it's your turn. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. The Essential series consists of just tankless electric water heaters. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. This means your water heater is having issues with either combustion air or venting. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. Do not use gas control knob to regulate gas flow to burner. This helps to protect homes. To avoid damage, flush your water heater every six months Here is the answer, Rheem Tankless Water Heater Error Code 13. care for a long-lasting life. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. Make sure the flammable vapor sensor is not blocked or obstructed. Another thing that can cause this problem is when the pilot burner orifice is clogged. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Close the hot water taps and remove or turn off the circulation pump, if any installed. Continue holding down the gas control knob for about 1 minute after the pilot is lit. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Verify power supply (120 VAC). Lastly, check the valve error codes. You can activate this if you want to receive analert when your heater has run for 500 hours. In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. Allow several gallons to flush through the discharge line to an open drain. All warranties are for the original homeowner and are not transferable. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Often, you can quickly determine the cause of a malfunction by being able to identify the code. I have a richmond encore tankless water heater model RMTGH95DVN. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Close the drain valve on the tank and disconnect the garden hose. Some water heaters have a display and give an error code. This can take up to 24 hours. Allow several gallons to flush through the discharge line to an open drain. If you continue to use this site we will assume that you are happy with it.. If you own a tankless water heater or are upgrading from a traditional tank Low voltage to the water heater. Not sure which product is the right addition to your home? One of them is about adjusting the temperature. long, narrow path to the heat exchanger. 8kW Model Flow Rate: up to 1.95 GPM. It may be the smallest model in the Encore RMTG series but the 7.0 outdoor model is ideal for all situations when you need hot water, since it reaches a maximum of 7.0 GPM. It can also be helpful if you understand some of Richmond water heater error codes. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. The anode rod should be removed from the water heaters tank periodically, for inspection. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Richmond is one of the reputable brands, with several quality appliances on offer. A water heaters tank can act as a settling basin for solids suspended in the water. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. Turn the gas control knob counter-clockwise to the PILOT position. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. It is still significantly higher than the energy efficiency of any tank model. Click here to review this water heater's Energy Guide for more details. Gas water heaters are never as high efficiency as electric heaters. Tankless water heaters are also called For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. This list includes some of the more common problems that people have with tankless hot water heaters, but it is not all inclusive. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. The digital display makes it simple to set the water temperature. All Rights Reserved All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. This feature improves the energy efficiency of the water heater. If that is the case, you need to wait for the water heater to recover after an abnormal demand. Necessary cookies are absolutely essential for the website to function properly. Sophisticated technology has reduced the size and increased the features and benefits. This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. Contact technical support for help with troubleshooting the issue further. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature.