0 Ratings Ibz My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. . Orders and upgrades. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. And once you've got some experience under your belt, there should be opportunities for overtime. Well send you a text with your engineers name and mobile number. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Theyll aim to do this within 5 working days of you placing your order. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Try their website here. Replying to . Asked 22 May 2022 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. This field is for validation purposes and should be left unchanged. Interview. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Theres no charge for most engineer visits. Can Nigeria's election result be overturned? Answered 26 October 2019 You will work long hours and not get paid for them . I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Do I have to pay for this visit? Now there is light at the end of the tunnel! I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. I'm wondering will there be engineers working on a saturday? 22h52, Hi. Damage caused during a break in to your premises. Engineers from Openreach cut the telephone line while working in the street. [ link to this post] I have a line fault that needs to be fixed. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. These cookies ensure basic functionalities and security features of the website, anonymously. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Thousands of members of Communication Workers Union will take action for 24 hours. Their service has stopped working and it is not fully fixed after two full working days. 30-03-2021 Help and support; Contact BT; Back. After a . The cookies is used to store the user consent for the cookies in the category "Necessary". We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Garry the home, For
I could not recommend working for BT Openreach at all. Normal for Openreach is 5 days a week 7.12hours a day. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. This has been a nice experience and I wish the best to Arran in finding work.. BT. . My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! - Providing support for Service and Commercial inventory. Mar 2018 - Present5 years 1 month. 2. I have sent a pm with my information and description of the situation. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? on The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Well remotely activate a port on the ONT. Well, by fiddling around on the Internet you have found me! While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Response was given fairly soon after initial slection. This depends on the apprenticeship you are applying for. If you aren't available, someone over 18 will need to be around. Contact BT for help and support with your BT broadband, TV, home phone or mobile. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Work experience gained by working for Openreach is truly respected in its particular field by other firms. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. You were left wondering if this was just a temporary fix. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Damage to equipment within your premises caused by lightning or power surges. The difference between the engineers was night and day. 15h06. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. All depends when your manager wants you I guess. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. But you will have heard of BT, BT Broadband and BT Infinity . We had to say we were from Openreach, working on behalf of their Service Provider . Contact BT. That's usually four or five days a week between Monday and Sunday. Very rarely. It was reported a yesterday (I think). Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 13h08. Replying to . I know this because I have 26 years of experience tracing all kinds of faults. We publish our charges in our terms and conditions charges schedule. . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Contact from abroad. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . They will call you to confirm their arrival time and to find out about any access requirements. The cookie is used to store the user consent for the cookies in the category "Performance". He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. as per usual ,engineers working across the road and our broadband goes down. Log intoorder trackerusing your BT ID or order reference and postcode. Hey,@zoni23welcome back to the community. The re-branding exercise actually started, in a very low-key way, a few short . Within 10 working days, Openreach will have completed their survey. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Accept cookies to experience the full functionality of this page. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Overtime is usually available so the minimum . They will discuss this with you before starting any work. 10. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Openreach is the UK's digital network business. When you report a fault, we try and assess whether therell be a charge or not. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Darlington, United Kingdom. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. When you contacted BT, it said it had not booked that engineer and did not know about the work. What's the least amount of exercise we can get away with? Your salary What are the time slots for Openreach engineer appointments? This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Hence, the addition of working experience gained from Openreach can truly be like a milestone . Amount of compensation. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. If a charge is likely, well let you know. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Its not BT Openreach, its simply Openreach, a BT Group company.. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Well let you know if this happens. bt openreach working up a pole today. In your case, communication between the two appears to have broken down badly. Your working hours Our engineers work 37.5 hours a week. If this happens we'll text you, call you, or send you an email to arrange another appointment. Suggest you contact openreach as this is BT Retail /Consumer forum. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Technical support. But heres a quick guide to the different installation terms we use, and the average timescales. ", http://www.speedtest.net/my-result/3167201384. We also use third-party cookies that help us analyze and understand how you use this website. The strikes will take place on 29 July and 1 August. For
This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. At conservative gathering, Trump is still the favourite. BT. Please only call if you have a letter from the government saying you are high-risk. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The cookie is used to store the user consent for the cookies in the category "Other. Analytical cookies are used to understand how visitors interact with the website. If you arent available, someone over 18 will need to be around. 13h06, I just wanted to provide to the mods and@NeilO. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. The live chat person wasn't at all helpful and actually closed the chat without resolution. Just click on. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. A specific time cannot be given and access must be available for the entire slot. Qube are employed directly by BT to do Internal Home Checks. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. What is a Fibre to the Premises (FTTP) Service Identifier? It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Please enter at least 3 characters to search. There's more to Openreach than meets the eye. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Delayed repair following loss of service. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Necessary cookies are absolutely essential for the website to function properly. The engineer said you should only have one line and said to get rid of the other. It also insists that the line is properly fixed. They will try and get you . When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Account and billing. BT Openreach SFI2 Engineer Visits. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Openreach aims to connect 20. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Depending on the type of fault and the stage we're at in repairing it, you can do this online. However, you may visit "Cookie Settings" to provide a controlled consent. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. You might not need a visit, just the right advice and help to identify the problem! CER / Field Insights - North England. @katenoblett. Was the First Engineer who the complaint was about actually a Qube Engineer? It says: Were very sorry about the problem with NJs broadband service. BT argued that you still received a partial service. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. & Broadcast. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". If you currently work for the BT Group please apply directly through the Internal jobs board. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Super helpful and knowledgeableman. (adsbygoogle = window.adsbygoogle || []).push({}); But it changed its tune when the Observer got involved. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
Noisy faults often dont show up on a line test result. 30-03-2021 With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. I'm wondering will there be engineers working on a saturday? ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We need our broadband but have been told that it could take days to fix. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The installation takes around three hours and the Openreach engineer will need access to your property. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Job Responsibilities: Undertake poling when required Work on Register (or login) on our website and you will not see this ad. This cookie is set by GDPR Cookie Consent plugin. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? The phone stopped working, and our broadband was down for about three hours but then came. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. "Where talent is a dwarf, self-esteem is a giant. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Ask questions and share tips with other people 24 hours a day. business and public sector, Media
Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Anna Tims is away. 8.40 for each calendar day that the service is not repaired. Openreach, which controls most of the UK's. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. You can view these money saving ideas by clicking HERE. A company that was engineering-led is now run by business(wo)men with the resulting chaos. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". business and public sector, For business and public
@richthestag. We use cookies to optimize the website, no personal information is stored. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. The installation takes around three hours and the Openreach engineer will need access to your property. Faulty equipment like a telephone or router not covered by a maintenance contract. Send us your details and we'll be in touch as soon as we can. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Openreach will then be in touch to arrange when they can complete the work at your premises. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Micky37 Depending on the provider and package you choose, you might be able to avoid paying for line installation. You might not need a visit, just the right advice and help to identify the problem! . Engineers from Openreach managed to cut our telephone line while they were working on our road. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself.